Frequently Asked Questions

We reply on WhatsApp, usually within a couple of hours and always within 24. If you have not heard from us, message directly — occasionally an email lands in spam.

Yes, subject to availability. Tell us as early as you can and there is no charge to move dates. See the Terms & Conditions for the cancellation window.

Cash at our office in Ha Giang costs you nothing extra, which is why we usually recommend it.

You can also pay by card, or online through OnePay. The bank adds a handling fee on those, and how much depends on the card you use, so it is not a figure we can quote in advance. Message us on WhatsApp before you pay and we will find out what your card will cost.

A deposit of USD 50 confirms your booking on every tour. The balance is collected in cash when we pick you up in Ha Giang city. The deposit is non-refundable if you do not show up on the departure date.

Yes. Leave your big luggage at our home base in Ha Giang free of charge — we provide private lockers — and take a small backpack of 40L or less on the bike.

We run new 150cc semi-automatic bikes as standard because they handle the passes far better. Tell us when you book if you would prefer something else and we will confirm availability.

Ha Giang swings from close to 0°C in winter to 40°C in summer, so pack for your month. A small backpack of 40L or less, a warm layer, phone charger and power bank, and travel insurance. We provide helmets, knee and elbow guards and raincoats.

To ride legally in Vietnam you need a Vietnamese licence or an International Driving Permit with an A2 motorcycle category. If you do not have one, book an easy rider and enjoy the views from the back seat — most of our guests do.

Not on its own. We do a practice loop around the block in Ha Giang city before we leave, and if you are not comfortable after that we will put you behind an easy rider instead. There is no pressure and no penalty.

Your guide carries tools and knows every mechanic on the route. Breakdowns are rare and repairs on our bikes are our cost, not yours.

The roads are mountain roads — narrow, sometimes wet, with drops. Our guides are trained in safety, we ride at the pace of the slowest rider, and we provide helmets, knee and elbow pads. We also cancel or reroute when conditions are genuinely bad rather than push through.

Yes, every homestay has sockets, though not always one per bed. Bring a multi-plug or a power bank if you shoot a lot of video.

Clean, simple and run by local families. The Classic tours use shared rooms (mattresses in a row, mosquito nets, shared bathroom). The Premium tours use private rooms with an en-suite. Hot water is available at every stop we use.

Yes, easily — tell us when you book so we can warn the homestays in advance. Vegan, gluten-free and no-pork are all routine for us.

All meals on the loop are included: breakfast, lunch and dinner on the full days, breakfast and lunch on the last day. Drinks are not.

Overnight sleeper bus or limousine from Hanoi, about 6–7 hours. We book these for our guests at cost. The bus arrives around 5am and we start with breakfast at the office.

Ha Noi, Noi Bai, Sapa, Ninh Binh, Ha Long and Cat Ba, as well as Ha Giang city itself.

Yes, and please check that your policy covers riding a motorbike — many exclude it, or require a valid licence for the engine size. This is the single most common gap we see.

Mostly yes, 4G on most of the route with dead spots on Ma Pi Leng and between Meo Vac and Du Gia. Your guide carries a phone and we have 24/7 WhatsApp support.